AlignTogether.live

Our business model and refund/cancellation policy

AlignTogether.live platform generates revenue by charging service and commission fees for each transaction. The buyers are charged the total transaction value and service fees. Upon completion of the order, the transaction value, minus commission fees, is transferred to the seller.

Order Flow without cancellation

Service Catalog

A seller lists a service $30.00

List Price = $30.00

[3 Sessions]

Order

The buyer pays $31.50 to AlignTogether

Service Fees = $30.00 * 5%

[$1.50 Non-refundable Service Fees]

Fulfilment

Live interactive service imparted at scheduled time

Session Price = $30.00 / 3

[$10.00 for each session]

Delivery & Payment

AlignTogether pays the seller $24.00

Seller Earning = $30.00 * 80%

[ $6.00 Commission Fees]

Cancellation at -

Before 1 hour of service start

Within 1 hour of service start

Between two sessions

During a session

Buyer cancels - before 1 hour of service start

B - Booking Fees

[$30.00]

Buyer refund = B * 70%

[$21.00]

Seller receives = B * 15%

[$4.50]

Buyer cancels - within 1 hour of the service start

B - Booking Fees

[$30.00]

C - Consumed Sessions

[0]

N - Total Sessions

[3]

Buyer refund = (N-C) / N * B * 50%

[$15.00]

Seller receives = [ (C/N) * B * 80% + (N-C)/N*B * 50% * 50% ]

[$7.50]

Buyer cancels - between two sessions

B - Booking Fees

[$30.00]

C - Consumed Sessions

[1]

N - Total Sessions

[3]

Buyer refund = (N-C) / N * B * 50%

[$10.00]

Seller receives = [ (C/N) * B * 80% + (N-C)/N*B * 50% * 50% ]

[$13.00]

Buyer cancels - during a session

B - Booking Fees

[$30.00]

C - Consumed Sessions

[2]

N - Total Sessions

[3]

Buyer refund = (N-C) / N * B * 50%

[$5.00]

Seller receives = [ (C/N) * B * 80% + (N-C)/N*B * 50% * 50% ]

[$18.50]